7/12/2023 0 Comments Jumping line walmart![]() "One of the big challenges with online accounts is that people tend to use the same username and password combinations in multiple accounts. Sutherland says fraudsters get passwords and credentials from websites that are compromised, then reuse them on other sites to see if they work, or they use malicious software that rapidly generates common user and password combinations to get into accounts. Kimberly Sutherland, vice president of fraud and identity strategy for LexisNexis Risk Solutions, says fake accounts and account takeovers are among the most common online retail frauds. The report is based on a survey of 1,118 risk and fraud executives (145 Canadian, 973 U.S.) in small-, mid-, and large-scale retail and e-commerce companies. The survey also suggests online and mobile fraud attacks on retailers appear to be rising since the pandemic started, up 45 per cent in Canada from 2020 to 2021. In 2021, e-commerce retailers surveyed said they prevented about 4,860 attacks, but failed to stop about 4,800 others. The number of "account takeovers" - a term for what happened to Tomlinson - has been increasing over the past six months, according to Kimberly Sutherland, vice president of fraud and identity strategy for LexisNexis Risk Solutions, a company that works with government and businesses to combat online fraud.Ī survey report by the company, called The True Cost of Fraud, found Canadian retailers, in general, are doing a poor job of preventing fraud attacks. "They should have owned up to the fact that they had enough time to solve the problem and they didn't."ĭuration 2:05 An Ontario man says after his online Walmart account was hacked, the company shipped some fraudulent purchases to the hacker and said he’d have to cover the costs – until Go Public stepped in. "They had more than one chance to stop the order," Tomlinson said. Failing both those things, Tomlinson says the company should have refunded him the charge without hassle. He also wants to know why Walmart did not stop the delivery after he flagged the fraud. Tomlinson does not understand the delay, since all the fraudulent orders were placed on the same day for the same products, and the company already knew the first three were a problem. When Tomlinson first called Walmart, he was told the company's fraud detection system had caught the first three orders but not the fourth, and that it needed to look into things before taking action. "I think Walmart really is dropping the ball on this." 'More than one chance to stop the order' "Any company that is going to offer online retail services and make it available for clients or customers to set up accounts is responsible for protecting the security of that account," Iafolla said. ![]() Independent financial fraud expert Vanessa Iafolla says she gets several calls a week from people looking for advice on how to recoup their losses after being defrauded online. Their fraud detection system caught three of the transactions - but still shipped an Apple TV. The fraudster placed four orders on Bill Tomlinson's Walmart.ca account for pricey dumbbells and Apple TVs. He says Walmart told him he would have to "deal with his bank" to see if it would reverse the charge. ![]()
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